![]() I had done my research and we drove into town, stayed at another hotel. We got a family suite, we got our special 2 night 3 day deal from groupon. This was a perfect trip, so much that the grands want to skip the beach this summer and come back here. Save your money and got to the Gaylord across the street because our stay there this year was amazing and they had the best service and went above and beyond the whole time we were there. Our family has nothing but bad memories here and as many times as I have attempted to talk to the staff or get a manager to contact me and resolve anything it either never happens or they manager is not interested in making up for anything either and really doesn't have any level of customer service. There was an awful smell in the area we had to walk through to get to the main part of the hotel because they put us in the other side where we walked through a staff area. The hotel has things broken often, the a/c didn't work in our room or downstairs where it was extremely hot and that is where all the activities are. I had also asked about the Summer Camp In and offered to pay extra just to make up for the awful birthday trip for my daughter last year since I couldn't leave the hotel bathroom the entire trip and they refused to do anything at all. After they tried to send me home (I live 6 hours away) they finally put me in a room and it ended up being a standard room not the themed room we originally paid for and had the free night for. We went back (I refused to eat any food this trip) and got there to realize we didn't even have a reservation, after aI had called and gave them my certificate information for the free stay. I got food poisoning on my first visit in 2018 for 3 out of the 4 days we were there and it was from the hotel. The hotel has a/c issues and cleanliness issues. Hilton Hawaiian Village Waikiki Beach Resort.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hilton Grand Vacations Club on the Las Vegas Strip.Wyndham Grand Cancun All Inclusive Resort & Villas.Hotels near Salon Professional - Lewisville, TX.Hotels near Regency Beauty Institute - Lewisville.Hotels near Kaplan College - Dallas, TX.Hotels near Golf Academy of America Dallas.Hotels near Universal Technical Institute - Dallas, TX.Hotels near Keller Graduate School of Management- Irving Center.Hotels near DeVry University Irving, Texas.Hotels near The King's University - California Van Nuys, CA.Hotels near (DFW) Dallas/Fort Worth International Airport.Hotels near Tranquils Sails and Service. ![]() Hotels near Black Watch Sailing Charters.Hotels near Pedego Electric Bikes Grapevine.Hotels with Complimentary Breakfast in Grapevine.Great Wolf Lodge - Grapevine, TX Features.Hotels near Great Wolf Lodge - Grapevine, TX.
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